How to get support through our help system
Access instant answers via our help assistant, or submit a request to speak with the team during office hours.
Updated
Assistance via the help tool
Every page features a help button. Use it to browse these articles, consult our AI assistant, or file a support request. When you are logged in, the assistant gains access to your account details—including listings, orders, invoices, claims and notices—and can provide context-specific explanations. For instance, it may clarify why a listing remains unpublished.
The assistant has read-only access to your data and cannot execute changes. It will never request passwords or payment card details.
Contacting our team
Submit a request via the help button or visit the contact form at /contact. You will receive a ticket number and response by email. To provide additional information, reply directly to that message.
Alternatively, email launch@zinndigital.com.
Our team operates during Mon-Fri 08:00-20:00 UTC.
About this service
SaaS Directory Info is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the help assistant change my account settings?
- No. The assistant can only read your account information and provide explanations. It cannot make modifications to listings, orders or any other data.
- What should I do if I need to speak with someone directly?
- Use the help button or visit /contact to submit a request. You will be contacted by email with a ticket number. Email launch@zinndigital.com during office hours Mon-Fri 08:00-20:00 UTC for direct contact.
- Is the assistant safe to use with sensitive information?
- The assistant never solicits passwords or card numbers. It accesses only your account data already held by this site. Do not volunteer sensitive credentials.