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Knowledge bases
Software for publishing help articles, guides and internal documentation so customers and staff can find answers without raising a request.
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Table 1. Knowledge bases, newest first
| # | Product | Origin | Founded | DR1 | Votes2 |
|---|---|---|---|---|---|
| No entries in this section yet. | |||||
About Knowledge bases
Knowledge base products host searchable articles for customers, staff or both. Look at editing workflow, search quality, access controls, branding options and analytics on unanswered searches. The fact sheets note integrations with support tools, so articles can be suggested while an agent replies.