Fact sheet · Consultants & advisors
The Support Queen
Fact sheet: The Support Queen, consultancy for customer-facing systems, by Nia Lock
Fact sheet, consultancy entry. Operator: Nia Lock, business consultant and developer. Category: Consultants & advisors. Base: Madrid, Spain. Delivery: remote. Clients: online and physical businesses worldwide. Pricing: not stated. Integrations and security specifications: not stated. Services listed in the source: SEO and organic growth; Google Ads and paid growth; custom website design and development; support ticket systems; AI support integrations; knowledge bases and self-serve; crisis and dispute management; custom apps, platforms and automation. Engagement options: advice only, which the client carries out, or done-for-you implementation. Stated strengths: a developer background, so recommendations get built, and structural fixes rather than tone-only advice. See also: the listed website, thesupportqueen.com.
Overview
The Support Queen is a consultancy covering SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management. It is led by Nia Lock, a business consultant and developer.
Clients may simply take the recommendations and carry them out on their own, or hand the work over to be done for them. Nia serves online and physical businesses around the world, working remotely from Madrid.
Feature facts
- Organic search growth and SEO
- Paid growth through Google Ads
- Bespoke website design and build
- Ticketing systems for support
- Integrations of AI into support
- Self-serve help and knowledge bases
- Managing crises and resolving disputes
- Bespoke apps, platforms and automated workflows
Pricing
Pricing model: Paid
Follow The Support Queen: their milestones, new launches and awards come to you by email, once a day by default.
The Support Queen specifications
| Section | Consultants & advisors |
|---|---|
| Origin | Madrid, Spain |
| Stage | Established |
| Website | thesupportqueen.com |
| Makers | Nia Lock (Founder & CEO) |
| Votes2 | 2 |
The Support Queen metrics
| Metric | Value |
|---|---|
| Domain Rating | 71 +1 (up) since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 0 no change since last check |
| Referring domains | 0 no change since last check |
| External backlinks | 0 no change since last check |
| Domain Authority (Moz) | 1 no change since last check |
| Page Authority (Moz) | 11 no change since last check |
Fact: Ahrefs Domain Rating checked 12 Nov 2026, fact changed 12 Nov 2026. Fact: Majestic checked 26 Oct 2026, fact changed 26 Oct 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, fact changed 3 Nov 2026.
The Support Queen domain fact sheet
Open the fact sheet
| Domain age | 1 month |
|---|---|
| Registered | |
| Expires | |
| Registrar | NameCheap, Inc. |
| DNSSEC | Not signed |
The Support Queen launch receipt sheet
What we have measured for The Support Queen since it went live on SaaS Directory Info on 2 November 2026.
- 70 Domain Rating (Ahrefs) +70 (up) since launch
at launch: 0 (2 Nov 2026); latest: 11 Nov 2026 - 1 Domain Authority (Moz)
first measured 3 Nov 2026 - 0 Trust Flow (Majestic)
first measured 26 Oct 2026 - 0 Referring domains (Majestic)
first measured 26 Oct 2026 - 11 Page Authority (Moz)
first measured 3 Nov 2026 - 0 visits sent to thesupportqueen.com
Clicks from this page to the business's website, counted by SaaS Directory Info's own analytics; some browsers and ad blockers hide clicks, so the real number can be higher.
Day 9 since launch. Next receipt: day 30, 2 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
Got a launch coming up?
Step-by-step tips for before, during and after your launch, free to read on SaaS Directory Info.
- Prepare
- Launch day
- Launch week
- Next steps
Compare and explore
Frequently looked up
- Q1Which services are covered?
- Work spanning the whole customer-facing side of a business: search engine optimisation, Google Ads, website design and development, tailor-made apps, support systems, AI integrations, knowledge bases, plus crisis management.
- Q2Is the role limited to giving advice, or does building come into it?
- Building is included too. Nia is able to create the dashboards, workflows, help centres and integrations that she puts forward.
- Q3Is AI-led customer support something you cover?
- Yes. With AI live chat and AI ticketing, everyday queries get resolved automatically, while tricky or sensitive matters pass to a person.
- Q4How does a consultation work?
- It starts with a discussion of the pain points in your support and what a good outcome would look like, and you leave with usable ideas. Any implementation work can be scoped jointly afterwards.
- Q5Which types of company are your clients?
- Online and physical businesses alike. They range from a small firm overwhelmed by support requests, through a salon or gym wanting its own bespoke billing or customer-retention app, up to big, established names. Past projects run from PBN.LTD (a major hosting company) to SEO for Vivastreet. Madrid is home base, and clients around the world are served remotely.
Find The Support Queen online
Leave a review for The Support Queen
Review count for The Support Queen: none yet. Add the first.
Fact: reviews are free and cannot be bought. All reviews, in brief
Reviews and facts · Fact updates · Share these facts · Report a wrong fact
See also
| Product | Origin | DR1 | Votes2 |
|---|---|---|---|
 GetMentions AIAI visibility tracking and brand mention platform | United States | 12 | 0 votes. Log in to vote for GetMentions AI in the file |