| What it does | Live chat and AI support for online stores
| Free live chat software for websites with encrypted chat history
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| Stage | Not given
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| Founded | Not given
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| Based in | GB
| CN
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| Pricing model | Paid
| Freemium
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| Pricing | Starter €39/month (1,000 AI answers per month), Growth €99/month (4,000 AI answers per month), Pro €249/month (12,000 AI answers per month), Enterprise on request. Extra packs of 1,000 answers cost €25. 14-day free trial, cancel monthly, no credit card required.
| Free plan: $0 (1 agent seat, 1 website, 300 chats per month, 30-day history). Starter: $19/month, $51/quarter, or $190/year (3 agent seats, 2 websites, 2,000 chats per month, 180-day history). Pro: $39/month, $105/quarter, or $390/year (10 agent seats, 5 websites, 10,000 chats per month, 365-day his
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| Key features | - Live-chat widget with brand customization
- AI bot that answers with source citations from product catalogue
- Team inbox with handoff, assignment and internal notes
- Knowledge base and public help center with multi-language support
- Omnichannel inbox for email, WhatsApp and Instagram
- Automatic knowledge gap detection
- Order and customer data display in conversations
- Product recommendations in chat
- Bot rules and test console for custom AI guidelines
- Guided refunds with step-by-step negotiation
| - Real-time messaging with typing indicators and read status
- Live visitor tracking showing current site visitors, their pages and behavior
- Proactive chat invitations with customizable timing and pages
- Email fallback when no agent is available
- Lead management with follow-up reminders
- Encrypted chat history storage with key per customer
- Image and file sharing in chat
- Canned responses with custom saved messages
- Mobile app for iOS and Android with push notifications
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| What makes it different | - Designed specifically for online stores with access to product catalogues, prices and order data
- No per-seat pricing; flat-rate plans with unlimited agents
- Pays-for-itself guarantee: refund if attributed revenue doesn't exceed subscription fee within 60 days
- Measured performance with real data from production stores
| - Free plan with no time limit and no credit card required
- One line of code installation on WordPress, Shopify and any website
- Pricing per workspace instead of per agent seat
- End-to-end encrypted chat storage
- Works on WordPress, Shopify, Wix, Squarespace, Webflow and other site builders
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 14 ▲ +4 (up) since last check | 26 ▲ +6 (up) since last check |
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| Trust Flow (Majestic) | 1 | 0 |
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| Citation Flow (Majestic) | 15 | 12 |
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| Referring domains (Majestic) | 26 | 1 |
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