Fact sheet · Live chat & chatbots
askVela
Live chat and AI support for online stores
A live-support chat platform combining an agent inbox, knowledge base, and AI assistance to answer customer questions automatically from store catalogues and
Overview
askVela provides live chat and AI support designed specifically for online stores. The platform answers customer questions automatically using product information, prices, shipping details, and returns policies from the store's catalogue, while displaying the source of each answer. When the AI cannot resolve a question, it hands over to the store's team with full context. The platform includes a unified inbox for managing conversations across multiple channels, a knowledge base that also powers the AI, and features for team collaboration, refund handling, and order tracking.
Feature facts
- Live-chat widget with brand customization
- AI bot that answers with source citations from product catalogue
- Team inbox with handoff, assignment and internal notes
- Knowledge base and public help center with multi-language support
- Omnichannel inbox for email, WhatsApp and Instagram
- Automatic knowledge gap detection
- Order and customer data display in conversations
- Product recommendations in chat
- Bot rules and test console for custom AI guidelines
- Guided refunds with step-by-step negotiation
Pricing
Pricing model: Paid
Starter €39/month (1,000 AI answers per month), Growth €99/month (4,000 AI answers per month), Pro €249/month (12,000 AI answers per month), Enterprise on request. Extra packs of 1,000 answers cost €25. 14-day free trial, cancel monthly, no credit card required.
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askVela specifications
| Section | Live chat & chatbots |
|---|---|
| Origin | Leeds, United Kingdom |
| Website | askvela.pro |
| Votes2 | 0 |
askVela metrics
| Metric | Value |
|---|---|
| Domain Rating | 14 +4 (up) since last check |
| Trust Flow | 1 no change since last check |
| Citation Flow | 15 no change since last check |
| Referring domains | 26 no change since last check |
| External backlinks | 142 no change since last check |
Fact: Ahrefs Domain Rating checked 12 Nov 2026, fact changed 7 Nov 2026. Fact: top topic Arts/Performing Arts (1). Fact: Majestic checked 25 Oct 2026, fact changed 25 Oct 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
askVela domain fact sheet
Open the fact sheet
| Domain age | 5 months |
|---|---|
| Registered | |
| Expires | |
| Registrar | HOSTINGER operations, UAB |
| DNSSEC | Not signed |
askVela launch receipt sheet
What we have measured for askVela since it went live on SaaS Directory Info on 25 October 2026.
- 14 Domain Rating (Ahrefs) −29 (down) since launch
at launch: 43 (25 Oct 2026); latest: 11 Nov 2026 - 1 Trust Flow (Majestic)
first measured 25 Oct 2026 - 26 Referring domains (Majestic)
first measured 25 Oct 2026
Day 17 since launch. Next receipt: day 30, 24 Nov 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
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Step-by-step tips for before, during and after your launch, free to read on SaaS Directory Info.
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Frequently looked up
- Q1Where does askVela get its answers?
- askVela answers from your store's products, variants, prices, help pages, files and articles. If information is not in your store, askVela does not claim to answer it and hands over to your team.
- Q2What happens when askVela doesn't know something?
- When askVela cannot answer a question, it tells the customer and hands over to your team with the full conversation history, the question and a short note. If no team member is available, the answer is sent later by email in the customer's language.
- Q3How does askVela integrate into my store?
- askVela installs as a Shopify app, WordPress plugin for WooCommerce, or as one line of code on any website. After installation, askVela automatically reads your store's content.
- Q4Where is my data stored?
- Application and database run in Frankfurt am Main, Germany. A data processing agreement under Article 28 GDPR applies automatically from the start of the contract without requiring a signature.
- Q5How does a help center reduce support tickets?
- A public, searchable help center lets customers find answers to standard questions themselves around the clock. Your team only receives questions that truly need a person. The same articles also power the AI in chat.
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askVela has a free listing. The owner can unlock the full profile with a paid launch for $5:
- Founder story (locked)
- Milestones (locked)
- Demo video (locked)
- Dofollow website link (locked)
See also
| Product | Origin | DR1 | Votes2 |
|---|---|---|---|
 SealReplyFree live chat software for websites with encrypted chat history | China | 26 | 0 votes. Log in to vote for SealReply in the file |
 GhostChatLightweight live chat widget with zero cookies and privacy-first design | not stated | 34 | 0 votes. Log in to vote for GhostChat in the file |
 QuidgetAI chatbot platform with human support handoff for 24/7 customer service | not stated | 50 | 0 votes. Log in to vote for Quidget in the file |