AI service desk that auto-resolves up to 75% of support queries
Website feedback tool with no client account or installation required
Stage
Established
Not given
Founded
2021
Not given
Based in
US
Not given
Pricing model
Contact for pricing
Freemium
Pricing
One-time setup fee for data ingestion, training and deployment; monthly platform subscription scaling with conversation volume; optional enterprise add-ons. Annual subscription with monthly cancellation flexibility. Specific pricing provided after consultation on volume and integrations.
Free: $0/month (2 docks, 35 feedback submissions/month); Pro: $19/month ($15/month billed yearly, up to 7 members); Agency: $69/month ($59/month billed yearly, up to 20 members)
Key features
Chat support with 88% instant resolution rate
Voice AI answering in under 30 seconds
Email with first reply in 4 minutes
Ticket automation with 75% autonomous resolution
Knowledge Center with unified information hub
Agent Assist with real-time helper and drafted replies
Analytics with custom reporting and ROI dashboards
Integrations with 500+ tools
Secure compliance: SOC 2, ISO 27001, GDPR, HIPAA
e-automate direct integration with ESN API
Pin feedback directly on webpage with no account needed
Console and network logs attached to feedback
Element inspection with box model and spacing details
Video and audio recording for feedback
Screenshot annotation with arrows and highlights
Integrations with Slack, Jira, Linear, GitHub, Trello, ClickUp
MCP server for Claude Code and Cursor integration
Viewport switching between desktop, tablet and mobile widths
What makes it different
Fully managed service with no configuration required from customer's team
Live deployment in days, not months
Trained on customer's own data and workflows
90% lower cost per ticket with up to 75% autonomous resolution
One unified platform covering chat, voice, email, tickets and analytics
No account or installation required for reviewers
Pins persist after redeployment with element anchoring
Works on sites without code changes or deploy access
Full developer context captured automatically with every pin
Pricing per workspace, not per seat or per reviewer
Auralis AI
Layerdock