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Reference edition 2026.46

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Keeping vs Brisk Support

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Keeping compared with Brisk Support
DetailKeeping logo KeepingBrisk Support logo Brisk Support
What it doesShared inbox for Gmail with team collaboration and email tracking Not given
StageEstablished Not given
Founded2016 Not given
Based inUS Not given
Pricing modelFreemium Freemium
PricingEssentials: $19 per user per month (billed monthly) or $14 per user per month (billed annually). Advanced: $29 per user per month (billed monthly) or $24 per user per month (billed annually). HIPAA: $59 per user per month (billed monthly) or $49 per user per month (billed annually). All plans includ Free tier with 1-3 agents, 500 tickets per month, 1 queue and 1 GB attachment storage. Tier 2: $15 per agent per month (billed annually) with 2500 tickets per month, 1-10 queues and 5 GB storage. Tier 3: $30 per agent per month (billed annually) with unlimited tickets, unlimited queues and 20 GB sto
Key features
  • Round robin assignment to distribute workload evenly
  • Mobile and web portal access
  • Automatic ticket prioritization and assignment to agents
  • Support queues with routing, weighting and escalation rules
  • Unified ticket management for emails, phone calls and chats
  • AI ticket summaries
  • AI-generated reply suggestions
  • AI smart reply expansion
  • Knowledge base articles
  • Activity reporting and productivity analytics
  • Automatic machine translation for global support
  • Ticket history search and communication tracking
What makes it different
  • Works directly inside Gmail without external apps or extra logins
  • 100% free tier for small businesses with essential helpdesk features
  • AI automatically summarizes tickets and generates complete replies in seconds
  • Zero technical setup required, connects to existing email address in minutes
  • Global helpdesk with built-in machine translation for multiple languages
  • Simple, intuitive interface designed for easy team adoption
Community votes00
DR (Domain Rating by Ahrefs)61 +1 (up) since last check37 no change since last check
Trust Flow (Majestic)255
Citation Flow (Majestic)3824
Referring domains (Majestic)76314

4 details filled in for both companies.

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