How does Keeping work?

When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping then syncs a copy of your support emails to your teams' work accounts. When you reply, the message comes from your support email address.

Does Keeping work on mobile phones?

Yes, you have full access to Keeping and all of its features via the mobile-friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.

Do I need a Gmail Account to use Keeping?

Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.

Which browsers does Keeping support?

Keeping is compatible with both Chrome and Safari browsers.

What does the Chrome Extension do?

When you download and install the Chrome Extension, we add new controls to your Gmail that allow you to interact with your support emails like support tickets.

Fact sheet · Help desk & ticketing

Keeping

Shared inbox for Gmail with team collaboration and email tracking

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Keeping specifications

Specifications of Keeping
Section	Help desk & ticketing
Founded	2016
Origin	Brooklyn, United States
Stage	Established
Website	keeping.com
Votes²	0

Keeping metrics

Fact file for keeping.com: Ahrefs Domain Rating and Majestic link facts, each with the change since the last fact check.
Metric	Value
Domain Rating	60 no change since last check
Trust Flow	25 no change since last check
Citation Flow	38 no change since last check
Referring domains	763 no change since last check
External backlinks	2,221 no change since last check

Fact: Ahrefs Domain Rating checked 17 Oct 2026, fact changed 17 Oct 2026. Fact: top topic Computers/Internet/Protocols (25). Fact: Majestic checked 17 Oct 2026, fact changed 17 Oct 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Keeping domain fact sheet

Read from the public RDAP record on 17 Oct 2026, 00:50 UTC.
Domain age	27 years
Registered	22 Apr 1999
Expires	22 Apr 2027
Registrar	NameCheap, Inc.
DNSSEC	Not signed

Every domain fact for keeping.com

Keeping is a shared inbox tool for Gmail that lets teams manage shared mailboxes like support@ and info@ with assignment, tracking, and collaboration features

Overview

Screenshot of the Keeping homepage — What keeping.com looks like

Keeping is a shared inbox solution built directly into Gmail that helps teams manage customer emails and support requests. It allows you to track, assign, and resolve customer emails without ever leaving Gmail—no extra logins or training required. Teams can collaborate with shared notes, prevent duplicate replies with collision detection, use email templates for quick responses, and organize emails with custom tags. The platform provides analytics to track team performance and supports automation through workflows that can automatically assign tickets, set priorities, and organize emails.

Founded in 2016 and based in Brooklyn, New York, Keeping serves over 2,000 companies managing their shared inboxes. The tool integrates with Gmail, Google Workspace, and G Suite, and offers SOC 2 Type II compliance for data security. Keeping works across Chrome and Safari browsers and provides mobile access via its web portal.

Feature facts

Round robin assignment to distribute workload evenly
Mobile and web portal access

Pricing

Pricing model: Freemium

Essentials: $19 per user per month (billed monthly) or $14 per user per month (billed annually). Advanced: $29 per user per month (billed monthly) or $24 per user per month (billed annually). HIPAA: $59 per user per month (billed monthly) or $49 per user per month (billed annually). All plans includ

See Keeping's full pricing (opens in a new tab)

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Frequently looked up

Q1How does Keeping work?: When you sign up for Keeping, you route your support email through Keeping's secure servers. Keeping then syncs a copy of your support emails to your teams' work accounts. When you reply, the message comes from your support email address.
Q2Does Keeping work on mobile phones?: Yes, you have full access to Keeping and all of its features via the mobile-friendly site. You can assign, prioritize, and handle a Keeping ticket from any iPhone or Android device.
Q3Do I need a Gmail Account to use Keeping?: Yes, Keeping works exclusively with Gmail, Google Workspace, and G Suite and requires a Gmail account to work.
Q4Which browsers does Keeping support?: Keeping is compatible with both Chrome and Safari browsers.
Q5What does the Chrome Extension do?: When you download and install the Chrome Extension, we add new controls to your Gmail that allow you to interact with your support emails like support tickets.

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