Screen recordings with console logs, network data, and session replay for customer support teams
Visually guide customers over phone or live chat with cobrowsing
Stage
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Founded
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Based in
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Pricing model
Paid
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Pricing
Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings
Free plan with 14-day trial (no credit card required); Pro plan at $69 per seat/month billed monthly or annually; Enterprise plan with custom pricing (minimum 6 months with 20 seats). Add-on: Replay sessions for $89 per additional 10,000 sessions/month.
Key features
Console logs and error capture
Network request recording
Application state access
Timestamped user action replay
Native helpdesk integrations
Automatic PII redaction
Field-level data blurring
GDPR and CCPA compliance
Customer consent controls
Unlimited recording links
Draw on customer screen in real time
Request control to scroll, click and type on customer's screen
Share agent screen with customer
Session recording and replay
Automatic sensitive data masking
Granular permission controls and audit logging
No download or setup required
Works across all devices and web technologies
Integrations with support and CRM tools
Revocable viewing permissions
What makes it different
No customer installation required - works through simple links with no apps or browser extensions
Native integration into Slack, Intercom, and Zendesk without context switching
Automatic capture of console logs, network requests, and session data in every recording
Privacy-first design with automatic PII redaction and sensitive data exclusion
Works across all modern browsers without customer technical barriers
Resolves customer issues 41% faster without screenshots or descriptions
Increases first-contact resolutions by 47%
One-click activation with no downloads
Security built from the ground up with SOC 2, GDPR, CCPA, HIPAA compliance