Fact sheet · Customer Support & Success
Userplane
Screen recordings with console logs, network data, and session replay for customer support teams
Support teams can send recording links to customers, receive complete replays with console logs and network data, and resolve issues faster without
Overview
Userplane enables support teams to request screen recordings from customers through simple links. Customers can record their screen and share it without installing any apps or extensions. Each recording includes console logs, network requests, user action replay, and exact session data, allowing support agents to see exactly what the customer experienced and debug issues faster.
The platform integrates natively into popular help desk tools like Intercom, Zendesk, and Slack, so support teams can request and receive recordings without switching between applications. Userplane is built with privacy-first design principles, automatically blurring sensitive data and redacting information at source to ensure passwords, credit cards, and other confidential data never reach the servers.
The service works across all modern browsers including Chrome, Firefox, Safari, and Edge, with no customer installation required. Teams can customize recording settings, define what data is captured, and control which fields are excluded from recordings.
Feature facts
- Console logs and error capture
- Network request recording
- Application state access
- Timestamped user action replay
- Native helpdesk integrations
- Automatic PII redaction
- Field-level data blurring
- GDPR and CCPA compliance
- Customer consent controls
- Unlimited recording links
Pricing
Pricing model: Paid
Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings
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Userplane specifications
| Section | Customer Support & Success |
|---|---|
| Website | userplane.io |
| Votes2 | 0 |
Userplane metrics
| Metric | Value |
|---|---|
| Domain Rating | 25 no change since last check |
| Trust Flow | 6 no change since last check |
| Citation Flow | 29 no change since last check |
| Referring domains | 70 no change since last check |
| External backlinks | 249 no change since last check |
Fact: Ahrefs Domain Rating checked 12 Nov 2026, fact changed 25 Oct 2026. Fact: top topic Computers/Software/Operating Systems (5). Fact: Majestic checked 25 Oct 2026, fact changed 25 Oct 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Userplane domain fact sheet
Open the fact sheet
| Domain age | 1 year |
|---|---|
| Registered | |
| Expires | |
| Registrar | Porkbun LLC |
| DNSSEC | Not signed |
Userplane launch receipt sheet
What we have measured for Userplane since it went live on SaaS Directory Info on 25 October 2026.
- 25 Domain Rating (Ahrefs) no change since launch
at launch: 25 (25 Oct 2026); latest: 11 Nov 2026 - 6 Trust Flow (Majestic)
first measured 25 Oct 2026 - 70 Referring domains (Majestic)
first measured 25 Oct 2026
Day 17 since launch. Next receipt: day 30, 24 Nov 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.
Got a launch coming up?
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Frequently looked up
- Q1How does Userplane work?
- Userplane provides one-click recording links that work everywhere. You share a link with your customer and they can record their screen showing the issue. No apps, installs, or browser extensions are needed.
- Q2What data does Userplane capture?
- Userplane captures screen recordings showing exactly what your customer experienced, providing complete visibility into what went wrong, including console logs, network activity, and user actions.
- Q3Can I integrate Userplane with Intercom?
- Yes, Userplane has a best-in-class Intercom integration. You can request and receive screen recordings without leaving Intercom.
- Q4How much does Userplane cost?
- Pricing starts at $79/month with no tiers, quotas, or hidden fees. You can pay month-to-month with no long-term contracts and save 20% with annual billing.
- Q5How does Userplane handle sensitive data?
- Userplane automatically blurs sensitive fields and redacts data at source, ensuring passwords, credit cards, and other confidential information never reach the servers.
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Userplane has a free listing. The owner can unlock the full profile with a paid launch for $5:
- Founder story (locked)
- Milestones (locked)
- Demo video (locked)
- Dofollow website link (locked)
See also
| Product | Origin | DR1 | Votes2 |
|---|---|---|---|
 tufuAI support for small teams. Your docs answer first; you answer from your pocket. | not stated | 0 | 0 votes. Log in to vote for tufu in the file |
 HelpnestAI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team | India | 0 | 0 votes. Log in to vote for Helpnest in the file |
 HailbellIn-app support chat and push notifications that lowers churn, sells upgrades, earns reviews and answers at 3 AM | not stated | 0 | 0 votes. Log in to vote for Hailbell in the file |
 GleapAI customer support that runs itself | Austria | 64 | 0 votes. Log in to vote for Gleap in the file |