Zens AI vs Gleap

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Zens AI compared with Gleap
Detail	Zens AI	Gleap
What it does	AI customer support that knows your business	AI customer support that runs itself
Stage	Startup	Established
Founded	Not given	2020
Based in	Not given	AT
Pricing model	Freemium	Paid
Pricing	Free: 1 site, 1 full seat, 7-day data history, 20 AI actions lifetime, 3 screenshot uploads lifetime. Starter: $29/month (or $290/year) with 2 sites, 3 full seats, 90-day history, 300 AI actions/month. Growth: $79/month (or $790/year) with 5 sites, 8 full seats, 365-day history, 1,500 AI actions/mon	Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly); Pro $299/month billed yearly ($359 monthly); Enterprise from $999/month billed yearly ($1,199 monthly). All plans include 7-day free trial. AI billed by usage, estimated under $0.05 per Kai Support resolutio
Key features	24/7 AI support for customer questions AI inbox with customer identity and account context AI reply drafting with human review Feedback clustering and theme analysis Integration with Codex, Linear, and Multica Knowledge base and help content generation Session recording and visitor heatmaps Custom business monitoring and alerts API and MCP for custom integrations Role-based access and audit logs	Answers customer conversations across chat, email, WhatsApp and phone Hands over complex issues to team with full context Unified inbox for all support channels Kai Code converts bug reports to pull requests AI investigation of hard tickets with logs and code access Session replay and console logs attached to tickets 2,000+ integrations supported Custom AI agents with skills and workflows
What makes it different	Unified customer context layer combining identity, account state, page, and events for all team workflows No customer data used for model training by default Support conversations directly integrated into product development workflows No visitor tracking caps or monthly conversation limits on any plan Workspace-based pricing that scales with team size and data needs	Median response time of 7 seconds from customer question to first answer 85%+ of conversations solved by AI without human intervention Goes live in minutes with automatic website reading during signup Learns from solved tickets to continuously update knowledge base
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	51 −1 (down) since last check	64 +1 (up) since last check
Trust Flow (Majestic)	25	20
Citation Flow (Majestic)	24	43
Referring domains (Majestic)	101	680

6 details filled in for both companies.

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