Gleap is a self-improving AI support system that answers most customer conversations in chat, email, WhatsApp and on the phone. It goes live in minutes, learns from your team's answers, hands complex issues to your team with full context, and improves every week. The platform includes an inbox, help center and integrations.

How fast does Kai answer?

Kai's median time from a customer's question to its first answer is 7 seconds, measured across 382 workspaces with at least 100 Kai conversations, covering 1.5 million conversations between July 27 and October 24, 2026.

What happens when Kai can't answer?

When Kai cannot answer a customer question, it hands the conversation to the right teammate with a brief summary of what the customer needs, what Kai already did, and what comes next. When a decision is needed, such as approving a refund, Kai presents one card with its recommendation and the message it would send.

How much does a resolution cost?

Kai Support is billed by the AI it uses. We estimate under $0.05 per resolution, about $0.35 with deep code investigations, while Intercom charges $0.99 for every Fin resolution ( how we estimate ). Kai stops at $1 each time it works on a ticket. Plans start at $29 a month billed yearly, with unlimited seats from Team.

How long does setup take?

Kai starts reading your public website during signup. Connect the sources and tools you want it to use, install the widget or connect a channel, and test it on your own questions before turning it on for customers. Private code repositories require your authorized connection. Every plan starts with a 7-day free trial; a card is required, with the first charge on day 8 unless you cancel.

Fact sheet · Customer Support & Success

Gleap

AI customer support that runs itself

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Self-improving AI support system that resolves most customer conversations automatically across chat, email, WhatsApp and phone, going live in minutes.

Overview

Screenshot of the Gleap homepage — What gleap.ai looks like

Gleap is an AI customer support platform that automatically answers most customer conversations in chat, email, WhatsApp and on the phone. The system learns from your knowledge base and connected sources, handing harder questions to your team with full context. It improves every week by learning from your team's answers and corrections, turning solved tickets into knowledge base updates. Gleap includes a shared inbox, help center, integrations and code investigation tools.

Feature facts

Answers customer conversations across chat, email, WhatsApp and phone
Hands over complex issues to team with full context
Unified inbox for all support channels
Kai Code converts bug reports to pull requests
AI investigation of hard tickets with logs and code access
Session replay and console logs attached to tickets
2,000+ integrations supported
Custom AI agents with skills and workflows

Pricing

Pricing model: Paid

Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly); Pro $299/month billed yearly ($359 monthly); Enterprise from $999/month billed yearly ($1,199 monthly). All plans include 7-day free trial. AI billed by usage, estimated under $0.05 per Kai Support resolutio

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Gleap specifications

Specifications of Gleap
Section	Customer Support & Success
Founded	2020
Origin	Schwarzach, Austria
Stage	Established
Website	gleap.ai
Votes²	0

Gleap metrics

Fact file for gleap.ai: Ahrefs Domain Rating and Majestic link facts, each with the change since the last fact check.
Metric	Value
Domain Rating	64 +1 (up) since last check
Trust Flow	20 no change since last check
Citation Flow	43 no change since last check
Referring domains	680 no change since last check
External backlinks	15,066 no change since last check

Fact: Ahrefs Domain Rating checked 12 Nov 2026, fact changed 8 Nov 2026. Fact: top topic Regional/Europe (17). Fact: Majestic checked 2 Nov 2026, fact changed 2 Nov 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Gleap domain fact sheet

Open the fact sheet

Read from the public RDAP record on 12 Nov 2026, 17:30 UTC.
Domain age	5 years
Registered	23 Aug 2021
Expires	23 Aug 2029
Registrar	NameCheap, Inc.
DNSSEC	Not signed

Every domain fact for gleap.ai

Gleap launch receipt sheet

What we have measured for Gleap since it went live on SaaS Directory Info on 2 November 2026.

64 Domain Rating (Ahrefs) +2 (up) since launch
at launch: 62 (2 Nov 2026); latest: 11 Nov 2026
20 Trust Flow (Majestic)
first measured 2 Nov 2026
680 Referring domains (Majestic)
first measured 2 Nov 2026

Day 9 since launch. Next receipt: day 30, 2 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.

Biggest gains on SaaS Directory Info

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Frequently looked up

Q1What is Gleap?: Gleap is a self-improving AI support system that answers most customer conversations in chat, email, WhatsApp and on the phone. It goes live in minutes, learns from your team's answers, hands complex issues to your team with full context, and improves every week. The platform includes an inbox, help center and integrations.
Q2How fast does Kai answer?: Kai's median time from a customer's question to its first answer is 7 seconds, measured across 382 workspaces with at least 100 Kai conversations, covering 1.5 million conversations between July 27 and October 24, 2026.
Q3What happens when Kai can't answer?: When Kai cannot answer a customer question, it hands the conversation to the right teammate with a brief summary of what the customer needs, what Kai already did, and what comes next. When a decision is needed, such as approving a refund, Kai presents one card with its recommendation and the message it would send.
Q4How much does a resolution cost?: Kai Support is billed by the AI it uses. We estimate under $0.05 per resolution, about $0.35 with deep code investigations, while Intercom charges $0.99 for every Fin resolution ( how we estimate ). Kai stops at $1 each time it works on a ticket. Plans start at $29 a month billed yearly, with unlimited seats from Team.
Q5How long does setup take?: Kai starts reading your public website during signup. Connect the sources and tools you want it to use, install the widget or connect a channel, and test it on your own questions before turning it on for customers. Private code repositories require your authorized connection. Every plan starts with a 7-day free trial; a card is required, with the first charge on day 8 unless you cancel.

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Product	Origin	DR¹	Votes²
tufuAI support for small teams. Your docs answer first; you answer from your pocket.	not stated	0	0 votes. Log in to vote for tufu in the file
HelpnestAI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team	India	0	0 votes. Log in to vote for Helpnest in the file
HailbellIn-app support chat and push notifications that lowers churn, sells upgrades, earns reviews and answers at 3 AM	not stated	0	0 votes. Log in to vote for Hailbell in the file
OrkaOne live chat and shared support inbox for multiple products	France	48	0 votes. Log in to vote for Orka in the file