Hetzner Online GmbH

Frequently looked up

Q1If I want to stop paying for a product, do I need to cancel it?

Yes, you must actively cancel or delete the product if you want to stop paying. Most Hetzner products renew automatically and are billed as long as they exist, even if powered off or idle. For Hetzner Cloud Servers, you will still be billed while the server object exists even if powered off; to stop charges you must delete the server.

Q2What is an OTP (One-Time Password) and why did I receive one?

An OTP (One-Time Password) is a unique security code that is only valid for a short time. You receive an OTP if you log in to your account from a new device or an unusual location. Hetzner uses OTPs as an extra security step to protect your account and ensure that only you can access it.

Q3Is annual payment possible?

No, annual or semi-annual billing is not possible. All products are billed monthly, and many Cloud resources are charged hourly within that monthly invoice. Hetzner does not support advance annual payments or other prepayments; usage is always billed retroactively on the next month's invoice.

Q4How does your billing model work?

Hetzner bills products either hourly or monthly, depending on the product. Hourly billing starts once a resource is created and is rounded up to full hours; the cheaper option is charged. Cloud resources are billed as long as they exist, and powering them off does not stop billing. Dedicated servers and colocation are billed monthly and require contract cancellation to stop charges.

Q5Are there limits to the number of resources I can get?

Yes, each account has limits on how many Cloud resources it can create to prevent abuse. You can see your current limits on the Limits tab on your project overview page. If you need higher limits, you can request a limit increase, which is processed manually during business hours.