AI service desk that auto-resolves up to 75% of support queries
One live chat and shared support inbox for multiple products
Stage
Established
Not given
Founded
2021
Not given
Based in
US
FR
Pricing model
Contact for pricing
Freemium
Pricing
One-time setup fee for data ingestion, training and deployment; monthly platform subscription scaling with conversation volume; optional enterprise add-ons. Annual subscription with monthly cancellation flexibility. Specific pricing provided after consultation on volume and integrations.
Free: €0 for 1 person. Light: €9/month for 2 people. Pro: €29/month for 3 people. Max: €99/month for 12 people, then €8/month per additional member. All plans include unlimited projects and multilingual help center. AI usage billed separately.
Key features
Chat support with 88% instant resolution rate
Voice AI answering in under 30 seconds
Email with first reply in 4 minutes
Ticket automation with 75% autonomous resolution
Knowledge Center with unified information hub
Agent Assist with real-time helper and drafted replies
Analytics with custom reporting and ROI dashboards
Integrations with 500+ tools
Secure compliance: SOC 2, ISO 27001, GDPR, HIPAA
e-automate direct integration with ESN API
Unlimited projects on all plans including free
Live chat widget for multiple websites and apps
AI drafts and automatic replies with Orky
Shared inbox for all conversations across projects
Visitor context with custom data via SDK
Two-way automatic conversation translation
Multilingual help center with automatic translation
Team tools: assignment, private notes, mentions and reminders
iOS and Android mobile apps
What makes it different
Fully managed service with no configuration required from customer's team
Live deployment in days, not months
Trained on customer's own data and workflows
90% lower cost per ticket with up to 75% autonomous resolution
One unified platform covering chat, voice, email, tickets and analytics
Support every product from one inbox instead of multiple separate support tabs
Optional AI agent that learns from your knowledge and lets you maintain control
Unlimited projects on every plan including free tier
Team sizes clearly defined with no per-seat pricing surprises
No outsourced support - built and supported directly by founders Charles and Marc
Auralis AI
Orka