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EasyChatDesk vs Helpnest

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

EasyChatDesk compared with Helpnest
DetailEasyChatDesk logo EasyChatDeskHelpnest logo Helpnest
What it doesLive chat, AI chatbot and help desk ticketing platform AI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team
StageNot given Not given
FoundedNot given Not given
Based inNot given IN
Pricing modelFreemium Freemium
PricingFree plan includes basic live chat. Paid plans: Starter $17/month per agent (yearly) or $21/month (monthly); Professional $33/month per agent (yearly) or $41/month (monthly); Business $199/month per agent (yearly) or $249/month (monthly); Platinum $349/month per agent (yearly) or $399/month (monthly Free plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O
Key features
  • AI chatbot trained on knowledge base and FAQs
  • 55+ language support
  • Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs
  • Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh
  • Automatic handoff when customer is frustrated or needs human help like refunds or account changes
  • Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence
  • 9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi
  • Public feedback portal with boards, voting, comments, roadmap and changelog
  • Shared inbox with full conversation history for team handoff
  • Replies in customer's language with no translation setup
  • Revenue attribution to track conversions from visitors who chatted
  • Deploy via script tag, iframe embed, shareable link, or Telegram bot integration
What makes it differentNot given
  • No code required to build, train, test and deploy agent to website
  • Data and conversations never used to train AI models
  • Self-learning automatically improves agent from team interactions
  • Unified inbox for website chat, Telegram and future WhatsApp and Slack channels
  • Free plan with 150 AI credits and one agent, no card required
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)31 no change since last checkNot checked yet no change since last check
Trust Flow (Majestic)100
Citation Flow (Majestic)2913
Referring domains (Majestic)862

4 details filled in for both companies.

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