Is there a free plan?

Yes. Sign up with your email and start on the Free plan with no card: one agent and 150 AI credits a month. Upgrade from Billing whenever you need more. Early-stage startups can also apply to get a paid plan free for up to 6 months.

What can I train my agent on?

Website URLs, uploaded PDF, TXT, Markdown, CSV, HTML and JSON files, pasted text, and Q&A pairs. You can also import selected documents from Google Drive, Dropbox and OneDrive, or pages from Notion. Native Google Docs, Sheets and Slides are supported; export Office files to PDF or text first. Websites and connected sources can refresh daily or weekly.

Can customers still reach a person?

Yes. A customer can choose Talk to a person at any time, and the agent hands off on its own when someone is frustrated or needs something it can't do, like a refund. The conversation moves to your shared inbox with its full history, and the AI stays quiet until you hand it back.

Do I need to write code?

No. You build, train and test the agent in the dashboard. To go live, paste one script tag into your site or share the agent's link.

Is my data used to train AI models?

No. Your content and your customers' conversations are not used to train AI models.

Fact sheet · Customer Support & Success

Helpnest

AI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team

0 votes. Log in to vote for Helpnest in the file community vote²Follow the file. Log in to follow Helpnest's file Not yet verified by the maker

AI chatbot for customer support that learns from your website, PDFs and docs, answers customers 24/7, and hands off to your team when needed.

Overview

Screenshot of the Helpnest homepage — What helpnest.app looks like

Helpnest is an AI customer support chatbot that learns from your website, uploaded files and connected documents. It replies to customers in your tone and automatically hands off to your team when someone is frustrated or needs something it cannot do, like a refund or account change. The conversation moves to your shared inbox with full history. Set up your first agent in minutes with no code required. The dashboard lets you build, train and test the agent, then deploy it to your website with a single script tag or share a link. Every plan includes multiple AI models, shared inbox, self-learning from team replies, and revenue attribution. You can also run a public feedback portal with voting, roadmap and changelog.

Feature facts

Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs
Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh
Automatic handoff when customer is frustrated or needs human help like refunds or account changes
Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence
9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi
Public feedback portal with boards, voting, comments, roadmap and changelog
Shared inbox with full conversation history for team handoff
Replies in customer's language with no translation setup
Revenue attribution to track conversions from visitors who chatted
Deploy via script tag, iframe embed, shareable link, or Telegram bot integration

Pricing

Pricing model: Freemium

Free plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O

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Helpnest specifications

Specifications of Helpnest
Section	Customer Support & Success
Origin	Indore, India
Website	helpnest.app
Votes²	0

Helpnest metrics

Fact file for helpnest.app: Ahrefs Domain Rating and Majestic link facts, each with the change since the last fact check.
Metric	Value
Domain Rating	0 no change since last check
Trust Flow	0 no change since last check
Citation Flow	13 no change since last check
Referring domains	2 no change since last check
External backlinks	5 no change since last check

Fact: Ahrefs Domain Rating checked 12 Nov 2026, fact changed 9 Nov 2026. Fact: Majestic checked 9 Nov 2026, fact changed 9 Nov 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Helpnest domain fact sheet

Open the fact sheet

Read from the public RDAP record on 11 Nov 2026, 20:41 UTC.
Domain age	25 days
Registered	18 Oct 2026
Expires	18 Oct 2027
Registrar	Spaceship, Inc.
DNSSEC	Signed

Every domain fact for helpnest.app

Helpnest launch receipt sheet

What we have measured for Helpnest since it went live on SaaS Directory Info on 9 November 2026.

0 Domain Rating (Ahrefs) no change since launch
at launch: 0 (9 Nov 2026); latest: 11 Nov 2026
0 Trust Flow (Majestic)
first measured 9 Nov 2026
2 Referring domains (Majestic)
first measured 9 Nov 2026

Day 3 since launch. Next receipt: day 30, 9 Dec 2026. The figures report a change; they do not say what caused it, and many things can. No figure here is a guess.

Biggest gains on SaaS Directory Info

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Step-by-step tips for before, during and after your launch, free to read on SaaS Directory Info.

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Frequently looked up

Q1Is there a free plan?: Yes. Sign up with your email and start on the Free plan with no card: one agent and 150 AI credits a month. Upgrade from Billing whenever you need more. Early-stage startups can also apply to get a paid plan free for up to 6 months.
Q2What can I train my agent on?: Website URLs, uploaded PDF, TXT, Markdown, CSV, HTML and JSON files, pasted text, and Q&A pairs. You can also import selected documents from Google Drive, Dropbox and OneDrive, or pages from Notion. Native Google Docs, Sheets and Slides are supported; export Office files to PDF or text first. Websites and connected sources can refresh daily or weekly.
Q3Can customers still reach a person?: Yes. A customer can choose Talk to a person at any time, and the agent hands off on its own when someone is frustrated or needs something it can't do, like a refund. The conversation moves to your shared inbox with its full history, and the AI stays quiet until you hand it back.
Q4Do I need to write code?: No. You build, train and test the agent in the dashboard. To go live, paste one script tag into your site or share the agent's link.
Q5Is my data used to train AI models?: No. Your content and your customers' conversations are not used to train AI models.

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Product	Origin	DR¹	Votes²
tufuAI support for small teams. Your docs answer first; you answer from your pocket.	not stated	0	0 votes. Log in to vote for tufu in the file
HailbellIn-app support chat and push notifications that lowers churn, sells upgrades, earns reviews and answers at 3 AM	not stated	0	0 votes. Log in to vote for Hailbell in the file
GleapAI customer support that runs itself	Austria	64	0 votes. Log in to vote for Gleap in the file
OrkaOne live chat and shared support inbox for multiple products	France	48	0 votes. Log in to vote for Orka in the file