WhatsApp automation for appointment-based businesses with conversational AI
Never build it twice.
Stage
Startup
Not given
Founded
2024
Not given
Based in
ES
GB
Pricing model
Paid
Paid
Pricing
Plan Engrana: €89/month with no lock-in contract. Setup and personalized configuration quoted separately based on project scope. 60-day guarantee included.
Free: £0 (1 site, 100 conversations/month). Standard: £149 one-time (1 site, 2,000 conversations/month). Plus: £299 one-time (3 sites, 10,000 conversations/month). AI usage costs £5–40/month paid directly to your provider.
Key features
24/7 AI-powered customer support with real business data
Appointment scheduling, rescheduling and cancellation within chat
Automatic appointment reminders and post-service follow-ups
Inactive customer reactivation campaigns
Automatic Google review collection after service
Weekly metrics reporting and segmented campaigns
Connection to existing calendars and CRM systems
Multi-location support for chains and franchises
No-shows reduction up to 80%
GDPR compliant
Optional Shopify order connector for real data lookups
Dry Run mode to test before going live
Dashboard for customizing appearance and policies
Full activity log of conversations and escalations
Escalation with transcripts for uncertain queries
What makes it different
Conversational AI agent with customer memory, not a generic chatbot template
Spanish-language human support responding in under 2 hours
No technical knowledge required; personalized setup handled by the team
No lock-in contract; cancel anytime with full transparency
Learns and adapts to your business tone and communication style
One-time purchase pricing instead of subscription, with no Formo usage fees
No coding required and no separate automation platform needed
Engrana
Formo