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Reference edition 2026.46

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Formo vs Gleap

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Formo compared with Gleap
DetailFormo logo FormoGleap logo Gleap
What it doesNever build it twice. AI customer support that runs itself
StageNot given Established
FoundedNot given 2020
Based inGB AT
Pricing modelPaid Paid
PricingFree: £0 (1 site, 100 conversations/month). Standard: £149 one-time (1 site, 2,000 conversations/month). Plus: £299 one-time (3 sites, 10,000 conversations/month). AI usage costs £5–40/month paid directly to your provider. Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly); Pro $299/month billed yearly ($359 monthly); Enterprise from $999/month billed yearly ($1,199 monthly). All plans include 7-day free trial. AI billed by usage, estimated under $0.05 per Kai Support resolutio
Key features
  • Optional Shopify order connector for real data lookups
  • Dry Run mode to test before going live
  • Dashboard for customizing appearance and policies
  • Full activity log of conversations and escalations
  • Escalation with transcripts for uncertain queries
  • Answers customer conversations across chat, email, WhatsApp and phone
  • Hands over complex issues to team with full context
  • Unified inbox for all support channels
  • Kai Code converts bug reports to pull requests
  • AI investigation of hard tickets with logs and code access
  • Session replay and console logs attached to tickets
  • 2,000+ integrations supported
  • Custom AI agents with skills and workflows
What makes it different
  • One-time purchase pricing instead of subscription, with no Formo usage fees
  • No coding required and no separate automation platform needed
  • Median response time of 7 seconds from customer question to first answer
  • 85%+ of conversations solved by AI without human intervention
  • Goes live in minutes with automatic website reading during signup
  • Learns from solved tickets to continuously update knowledge base
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)2 no change since last check64 +1 (up) since last check
Trust Flow (Majestic)420
Citation Flow (Majestic)1543
Referring domains (Majestic)6680

6 details filled in for both companies.

More alternatives to Formo More alternatives to Gleap

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