Formo vs Helpnest

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Formo compared with Helpnest
Detail	Formo	Helpnest
What it does	Never build it twice.	AI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team
Stage	Not given	Not given
Founded	Not given	Not given
Based in	GB	IN
Pricing model	Paid	Freemium
Pricing	Free: £0 (1 site, 100 conversations/month). Standard: £149 one-time (1 site, 2,000 conversations/month). Plus: £299 one-time (3 sites, 10,000 conversations/month). AI usage costs £5–40/month paid directly to your provider.	Free plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O
Key features	Optional Shopify order connector for real data lookups Dry Run mode to test before going live Dashboard for customizing appearance and policies Full activity log of conversations and escalations Escalation with transcripts for uncertain queries	Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh Automatic handoff when customer is frustrated or needs human help like refunds or account changes Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence 9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi Public feedback portal with boards, voting, comments, roadmap and changelog Shared inbox with full conversation history for team handoff Replies in customer's language with no translation setup Revenue attribution to track conversions from visitors who chatted Deploy via script tag, iframe embed, shareable link, or Telegram bot integration
What makes it different	One-time purchase pricing instead of subscription, with no Formo usage fees No coding required and no separate automation platform needed	No code required to build, train, test and deploy agent to website Data and conversations never used to train AI models Self-learning automatically improves agent from team interactions Unified inbox for website chat, Telegram and future WhatsApp and Slack channels Free plan with 150 AI credits and one agent, no card required
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	2 no change since last check	Not checked yet no change since last check
Trust Flow (Majestic)	4	0
Citation Flow (Majestic)	15	13
Referring domains (Majestic)	6	2

6 details filled in for both companies.

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