Formo vs Userplane

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Formo compared with Userplane
Detail	Formo	Userplane
What it does	Never build it twice.	Screen recordings with console logs, network data, and session replay for customer support teams
Stage	Not given	Not given
Founded	Not given	Not given
Based in	GB	Not given
Pricing model	Paid	Paid
Pricing	Free: £0 (1 site, 100 conversations/month). Standard: £149 one-time (1 site, 2,000 conversations/month). Plus: £299 one-time (3 sites, 10,000 conversations/month). AI usage costs £5–40/month paid directly to your provider.	Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings
Key features	Optional Shopify order connector for real data lookups Dry Run mode to test before going live Dashboard for customizing appearance and policies Full activity log of conversations and escalations Escalation with transcripts for uncertain queries	Console logs and error capture Network request recording Application state access Timestamped user action replay Native helpdesk integrations Automatic PII redaction Field-level data blurring GDPR and CCPA compliance Customer consent controls Unlimited recording links
What makes it different	One-time purchase pricing instead of subscription, with no Formo usage fees No coding required and no separate automation platform needed	No customer installation required - works through simple links with no apps or browser extensions Native integration into Slack, Intercom, and Zendesk without context switching Automatic capture of console logs, network requests, and session data in every recording Privacy-first design with automatic PII redaction and sensitive data exclusion Works across all modern browsers without customer technical barriers
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	2 no change since last check	25 no change since last check
Trust Flow (Majestic)	4	6
Citation Flow (Majestic)	15	29
Referring domains (Majestic)	6	70

5 details filled in for both companies.

More alternatives to Formo More alternatives to Userplane