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Helpnest vs tufu

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Helpnest compared with tufu
DetailHelpnest logo Helpnesttufu logo tufu
What it doesAI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team AI support for small teams. Your docs answer first; you answer from your pocket.
StageNot given Not given
FoundedNot given Not given
Based inIN Not given
Pricing modelFreemium Freemium
PricingFree plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O Free: $0/month with 100 answers/month. Starter: $19/month ($190/year) with 1,000 answers/month. Team: $49/month ($490/year) with 5,000 answers/month. Scale: $249/month ($2,490/year) with 25,000 answers/month. Answer packs: $10 per 1,000 answers on paid plans.
Key features
  • Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs
  • Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh
  • Automatic handoff when customer is frustrated or needs human help like refunds or account changes
  • Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence
  • 9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi
  • Public feedback portal with boards, voting, comments, roadmap and changelog
  • Shared inbox with full conversation history for team handoff
  • Replies in customer's language with no translation setup
  • Revenue attribution to track conversions from visitors who chatted
  • Deploy via script tag, iframe embed, shareable link, or Telegram bot integration
  • Answers customer questions from your own documentation
  • Automatic human handoff with conversation summary
  • Knowledge gaps tracking to identify unanswered questions
  • Lead capture and qualification forms
  • Booking integration with Calendly, Cal.com, and Google Calendar
  • No per-seat pricing, entire team included
  • Multi-language support in 6 languages
  • Source links provided with each answer
  • Quiet hours and team routing for handoffs
What makes it different
  • No code required to build, train, test and deploy agent to website
  • Data and conversations never used to train AI models
  • Self-learning automatically improves agent from team interactions
  • Unified inbox for website chat, Telegram and future WhatsApp and Slack channels
  • Free plan with 150 AI credits and one agent, no card required
  • Docs answer first, automatically learning what your team writes
  • You only get pinged when a person is actually needed
  • No per-seat fees: one flat price for your entire team
  • Answer from anywhere: email, phone, or Slack without logging in
  • Free plan with 100 answers/month, no credit card required
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)Not checked yet no change since last checkNot checked yet no change since last check
Trust Flow (Majestic)00
Citation Flow (Majestic)1313
Referring domains (Majestic)22

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