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Orka vs Helpnest

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Orka compared with Helpnest
DetailOrka logo OrkaHelpnest logo Helpnest
What it doesOne live chat and shared support inbox for multiple products AI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team
StageNot given Not given
FoundedNot given Not given
Based inFR IN
Pricing modelFreemium Freemium
PricingFree: €0 for 1 person. Light: €9/month for 2 people. Pro: €29/month for 3 people. Max: €99/month for 12 people, then €8/month per additional member. All plans include unlimited projects and multilingual help center. AI usage billed separately. Free plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O
Key features
  • Unlimited projects on all plans including free
  • Live chat widget for multiple websites and apps
  • AI drafts and automatic replies with Orky
  • Shared inbox for all conversations across projects
  • Visitor context with custom data via SDK
  • Two-way automatic conversation translation
  • Multilingual help center with automatic translation
  • Team tools: assignment, private notes, mentions and reminders
  • iOS and Android mobile apps
  • Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs
  • Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh
  • Automatic handoff when customer is frustrated or needs human help like refunds or account changes
  • Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence
  • 9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi
  • Public feedback portal with boards, voting, comments, roadmap and changelog
  • Shared inbox with full conversation history for team handoff
  • Replies in customer's language with no translation setup
  • Revenue attribution to track conversions from visitors who chatted
  • Deploy via script tag, iframe embed, shareable link, or Telegram bot integration
What makes it different
  • Support every product from one inbox instead of multiple separate support tabs
  • Optional AI agent that learns from your knowledge and lets you maintain control
  • Unlimited projects on every plan including free tier
  • Team sizes clearly defined with no per-seat pricing surprises
  • No outsourced support - built and supported directly by founders Charles and Marc
  • No code required to build, train, test and deploy agent to website
  • Data and conversations never used to train AI models
  • Self-learning automatically improves agent from team interactions
  • Unified inbox for website chat, Telegram and future WhatsApp and Slack channels
  • Free plan with 150 AI credits and one agent, no card required
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)48 −1 (down) since last checkNot checked yet no change since last check
Trust Flow (Majestic)40
Citation Flow (Majestic)2113
Referring domains (Majestic)192

6 details filled in for both companies.

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