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ReplyTop vs Helpnest

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

ReplyTop compared with Helpnest
DetailReplyTop logo ReplyTopHelpnest logo Helpnest
What it doesAI auto-replies to Google reviews without giving up your evenings AI support agent that knows your product, trained on your docs, replies to customers in your tone, and hands off to your team
StageNot given Not given
FoundedNot given Not given
Based inFR IN
Pricing modelNot given Freemium
PricingFree plan: 0€/month, 5 replies/month, 1 establishment. Starter: 10€/month (120€/year) or 120€/year, 100 replies/month, 1 establishment. Pro: 32€/month (384€/year) or 384€/year, 200 replies/month per establishment, up to 5 establishments. Free plan: one agent and 150 AI credits per month (no card required). Paid plans available with upgrade options. Credit costs vary by model: Gemini 3.8 Flash and Claude Haiku 5.5 cost 1 credit per reply, Gemini 4 Argon, Claude Sonnet 5.5, Qwen 3.5 397B, and GLM 5.3 cost 5 credits per reply, Claude O
Key features
  • Automatic review detection with three daily checks
  • Personalized AI replies in customer's language
  • Critical review approval workflow
  • Customizable tone, signature and key phrases
  • Support for multiple establishments
  • Team management with role-based access
  • Trustpilot integration via Chrome extension
  • Real-time review dashboard and analytics
  • Reply editing and revision after posting
  • EU data hosting with encryption and SOC 2 compliance
  • Train on website URLs, PDFs, TXT, Markdown, CSV, HTML, JSON files, text, and Q&A pairs
  • Connect Google Drive, Dropbox, OneDrive, and Notion documents with manual, daily or weekly refresh
  • Automatic handoff when customer is frustrated or needs human help like refunds or account changes
  • Self-learning from team replies turns answers into Q&A knowledge after 30 minutes of silence
  • 9 AI models including Claude, Gemini, DeepSeek, Qwen, GLM and Kimi
  • Public feedback portal with boards, voting, comments, roadmap and changelog
  • Shared inbox with full conversation history for team handoff
  • Replies in customer's language with no translation setup
  • Revenue attribution to track conversions from visitors who chatted
  • Deploy via script tag, iframe embed, shareable link, or Telegram bot integration
What makes it different
  • Replies are never canned templates, picking specific details from each review
  • Critical reviews require your approval before posting by default
  • Complete data control with EU hosting and one-click revocation
  • Replies posted within hours, well ahead of customer expectations
  • Saves 30 hours per year on review management for typical businesses
  • No code required to build, train, test and deploy agent to website
  • Data and conversations never used to train AI models
  • Self-learning automatically improves agent from team interactions
  • Unified inbox for website chat, Telegram and future WhatsApp and Slack channels
  • Free plan with 150 AI credits and one agent, no card required
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)Not checked yet no change since last checkNot checked yet no change since last check
Trust Flow (Majestic)20
Citation Flow (Majestic)1413
Referring domains (Majestic)302

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