Userplane vs Gleap

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Userplane compared with Gleap
Detail	Userplane	Gleap
What it does	Screen recordings with console logs, network data, and session replay for customer support teams	AI customer support that runs itself
Stage	Not given	Established
Founded	Not given	2020
Based in	Not given	AT
Pricing model	Paid	Paid
Pricing	Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings	Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly); Pro $299/month billed yearly ($359 monthly); Enterprise from $999/month billed yearly ($1,199 monthly). All plans include 7-day free trial. AI billed by usage, estimated under $0.05 per Kai Support resolutio
Key features	Console logs and error capture Network request recording Application state access Timestamped user action replay Native helpdesk integrations Automatic PII redaction Field-level data blurring GDPR and CCPA compliance Customer consent controls Unlimited recording links	Answers customer conversations across chat, email, WhatsApp and phone Hands over complex issues to team with full context Unified inbox for all support channels Kai Code converts bug reports to pull requests AI investigation of hard tickets with logs and code access Session replay and console logs attached to tickets 2,000+ integrations supported Custom AI agents with skills and workflows
What makes it different	No customer installation required - works through simple links with no apps or browser extensions Native integration into Slack, Intercom, and Zendesk without context switching Automatic capture of console logs, network requests, and session data in every recording Privacy-first design with automatic PII redaction and sensitive data exclusion Works across all modern browsers without customer technical barriers	Median response time of 7 seconds from customer question to first answer 85%+ of conversations solved by AI without human intervention Goes live in minutes with automatic website reading during signup Learns from solved tickets to continuously update knowledge base
Free plan	Not given	Not given
Open source	Not given	Not given
Platforms	Not given	Not given
Public API	Not given	Not given
Community votes	0	0
DR (Domain Rating by Ahrefs)	25 no change since last check	64 +1 (up) since last check
Trust Flow (Majestic)	6	20
Citation Flow (Majestic)	29	43
Referring domains (Majestic)	70	680

5 details filled in for both companies.

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