Screen recordings with console logs, network data, and session replay for customer support teams
One live chat and shared support inbox for multiple products
Stage
Not given
Not given
Founded
Not given
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Based in
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FR
Pricing model
Paid
Freemium
Pricing
Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings
Free: €0 for 1 person. Light: €9/month for 2 people. Pro: €29/month for 3 people. Max: €99/month for 12 people, then €8/month per additional member. All plans include unlimited projects and multilingual help center. AI usage billed separately.
Key features
Console logs and error capture
Network request recording
Application state access
Timestamped user action replay
Native helpdesk integrations
Automatic PII redaction
Field-level data blurring
GDPR and CCPA compliance
Customer consent controls
Unlimited recording links
Unlimited projects on all plans including free
Live chat widget for multiple websites and apps
AI drafts and automatic replies with Orky
Shared inbox for all conversations across projects
Visitor context with custom data via SDK
Two-way automatic conversation translation
Multilingual help center with automatic translation
Team tools: assignment, private notes, mentions and reminders
iOS and Android mobile apps
What makes it different
No customer installation required - works through simple links with no apps or browser extensions
Native integration into Slack, Intercom, and Zendesk without context switching
Automatic capture of console logs, network requests, and session data in every recording
Privacy-first design with automatic PII redaction and sensitive data exclusion
Works across all modern browsers without customer technical barriers
Support every product from one inbox instead of multiple separate support tabs
Optional AI agent that learns from your knowledge and lets you maintain control
Unlimited projects on every plan including free tier
Team sizes clearly defined with no per-seat pricing surprises
No outsourced support - built and supported directly by founders Charles and Marc
Userplane
Orka