Screen recordings with console logs, network data, and session replay for customer support teams
AI support for small teams. Your docs answer first; you answer from your pocket.
Stage
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Founded
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Based in
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Pricing model
Paid
Freemium
Pricing
Essential: $47/month (billed annually) or higher monthly rate - includes up to 15 seats and 25 recordings per month. Starter: $79/month (billed annually) - includes up to 20 seats and unlimited recording requests. Scale Up: $199/month (billed annually) - includes up to 30 seats, unlimited recordings
Free: $0/month with 100 answers/month. Starter: $19/month ($190/year) with 1,000 answers/month. Team: $49/month ($490/year) with 5,000 answers/month. Scale: $249/month ($2,490/year) with 25,000 answers/month. Answer packs: $10 per 1,000 answers on paid plans.
Key features
Console logs and error capture
Network request recording
Application state access
Timestamped user action replay
Native helpdesk integrations
Automatic PII redaction
Field-level data blurring
GDPR and CCPA compliance
Customer consent controls
Unlimited recording links
Answers customer questions from your own documentation
Automatic human handoff with conversation summary
Knowledge gaps tracking to identify unanswered questions
Lead capture and qualification forms
Booking integration with Calendly, Cal.com, and Google Calendar
No per-seat pricing, entire team included
Multi-language support in 6 languages
Source links provided with each answer
Quiet hours and team routing for handoffs
What makes it different
No customer installation required - works through simple links with no apps or browser extensions
Native integration into Slack, Intercom, and Zendesk without context switching
Automatic capture of console logs, network requests, and session data in every recording
Privacy-first design with automatic PII redaction and sensitive data exclusion
Works across all modern browsers without customer technical barriers
Docs answer first, automatically learning what your team writes
You only get pinged when a person is actually needed
No per-seat fees: one flat price for your entire team
Answer from anywhere: email, phone, or Slack without logging in
Free plan with 100 answers/month, no credit card required
Userplane
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