What is included in the free plan?

The free plan includes unlimited agents, unlimited tickets (within fair usage), email-to-ticket with per-workspace support address, basic SLA policies with business hours, limited no-code automations, templates and knowledge base, role-based permissions with groups, live dashboard with basic reports, audit trail, email support, 3-month rolling history, and standard storage limits. All core features are included with Maxdesk branding on outbound emails.

What is the catch with the free plan?

The free plan has two limitations. First, it holds a rolling 3-month history of ticket data, reports and audit trail, measured from each ticket's latest activity rather than creation date. Second, the free workspace displays advertising and includes Maxdesk branding on outbound emails. Pro removes both limitations and adds 12-month history, while Elite provides 24-month history.

How does the shared inbox prevent work from going missing?

The shared inbox assigns each email to one owner by name, making ownership visible to the entire team. This prevents duplicate replies and ensures nothing is missed. Internal notes allow team communication within the conversation, and statuses with priorities automatically sort the queue so older or more urgent items get attention first.

Fact sheet · Help desk & ticketing

Maxdesk

Free help desk software with unlimited agents and unlimited tickets

Visit maxdesk.ai (opens in a new tab)0 votes. Log in to vote for Maxdesk in the file community vote²Not yet verified by the maker

Maxdesk specifications

Specifications of Maxdesk
Section	Help desk & ticketing
Origin	Bengaluru, India
Website	maxdesk.ai
Votes²	0

Maxdesk metrics

Fact file for maxdesk.ai: Ahrefs Domain Rating and Majestic link facts, each with the change since the last fact check.
Metric	Value
Domain Rating	26 +1 (up) since last check
Trust Flow	20 no change since last check
Citation Flow	22 no change since last check
Referring domains	49 no change since last check
External backlinks	181 no change since last check

Fact: Ahrefs Domain Rating checked 17 Oct 2026, fact changed 15 Oct 2026. Fact: top topic Business/Investing (20). Fact: Majestic checked 14 Oct 2026, fact changed 14 Oct 2026. Link facts from Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Maxdesk domain fact sheet

Read from the public RDAP record on 16 Oct 2026, 14:19 UTC.
Domain age	3 months
Registered	25 Jun 2026
Expires	25 Jun 2028
Registrar	Cloudflare, Inc
DNSSEC	Not signed

Every domain fact for maxdesk.ai

A free help desk platform offering unlimited agents and tickets with email management, SLA tracking, automations, templates, and knowledge base features.

Overview

Screenshot of the Maxdesk homepage — What maxdesk.ai looks like

Maxdesk is a help desk and ticketing system designed for growing support teams. It provides unlimited agents and unlimited tickets on the free plan, along with email-to-ticket conversion with per-workspace support addresses, SLA management with business hours support, no-code automation rules, ticket templates, knowledge base articles, role-based access controls with custom roles, and a live dashboard with metrics and reporting. The platform emphasizes unified ticket management with full-page detail views, keyboard shortcuts, internal notes, and attachment support. All core features are available on the free plan, with paid tiers adding branding customization, extended data retention, and AI features.

The service is built on the philosophy of removing per-seat pricing and feature gates from the free plan. Users can add team members without additional charges on the free tier, which includes a rolling 3-month data history. Pro adds 12-month history and custom branding for €20/month per workspace, while Elite adds 24-month history and AI capabilities for €99/month per workspace.

Feature facts

Ticket management with full-page detail view, priorities, statuses, assignment, internal notes and attachments
Email-to-ticket conversion with per-workspace support address
SLA management with priority-based targets and business hours
No-code automation with trigger, condition and action builder
Live dashboard with metrics, trends, top agents and activity feed
Role-based access with custom roles, permission matrix and groups

Pricing

Free plan: €0 forever with unlimited agents, unlimited tickets (fair usage), email-to-ticket, basic SLA policies, limited automations, templates, knowledge base, roles and groups, live dashboard, basic reports, email support, 3-month rolling history, standard storage limits, and Maxdesk branding on

Compare and explore

Frequently looked up

Q1What is included in the free plan?: The free plan includes unlimited agents, unlimited tickets (within fair usage), email-to-ticket with per-workspace support address, basic SLA policies with business hours, limited no-code automations, templates and knowledge base, role-based permissions with groups, live dashboard with basic reports, audit trail, email support, 3-month rolling history, and standard storage limits. All core features are included with Maxdesk branding on outbound emails.
Q2What is the catch with the free plan?: The free plan has two limitations. First, it holds a rolling 3-month history of ticket data, reports and audit trail, measured from each ticket's latest activity rather than creation date. Second, the free workspace displays advertising and includes Maxdesk branding on outbound emails. Pro removes both limitations and adds 12-month history, while Elite provides 24-month history.
Q3How does the shared inbox prevent work from going missing?: The shared inbox assigns each email to one owner by name, making ownership visible to the entire team. This prevents duplicate replies and ensures nothing is missed. Internal notes allow team communication within the conversation, and statuses with priorities automatically sort the queue so older or more urgent items get attention first.

Find Maxdesk online

Leave a review for Maxdesk

Review count for Maxdesk: none yet. Add the first.

Fact: reviews are free and cannot be bought. All reviews, in brief

Reviews and facts · Fact updates · Share these facts · Your SaaS? Claim this fact file · Report a wrong fact